Here's what some of our customers say about us…..

Devon and Cornwall Customers

"I have just completed my Level 6 Careers Guidance and Development Course with Bay Training and would like to say a huge thank you to Jo who always managed to find the time to mark my coursework extremely quickly. Jo’s feedback was supportive and encouraging. I particularly liked the fact that I could dictate my own deadlines, which is really important when studying around the pressures of work. I am really glad I chose Bay Training as my training provider and would highly recommend them".

(H - Plymouth - Former Candidate)

I had the opportunity to complete NVQ3 Advice and Guidance via Bay Training in 2006 so, when I had the chance to undertake another work based qualification, I had no hesitation in phoning Jo and Richard to see if it was possible for me to work towards level 4. I also approached other providers but found that I got the best value quote, to start as soon as I wanted and completely tailored to my workplace and learning aspirations from Bay Training. I was able to work with Jo again and found that it was just as rewarding and relevant as the level 3 was. It was a welcome series of opportunities for me to reflect on my practise, re-visit models for practice and to consolidate knowledge on legislation, policies and procedures that are relevant to my working environment.

I have full confidence in recommending Bay Training to anyone and hope that our paths may cross again in the future.

(Cathy - Plymouth - Former Candidate)

I would highly recommend Bay Training - completing my NVQ level 4 Advice & Guidance was straightforward and stress-free thanks to my knowledgeable and supportive Assessor, Richard. Bay Training offer a professional yet friendly service, and communication was excellent. I was able to study at my own pace, fitting the qualification around fluctuating work commitments. Thank you Bay Training for making the process so easy and enjoyable.

(Laura - Westcountry Housing Association - Former Candidate)

As I set out to undergo re-training in my new career, my Line Manager set out to find a training service provider that could maintain professional and reliable support, but be flexible to attend our premises as and when required, so the business operation still ran smoothly.

Step forward: Bay Training Services. Richard King & Jo King - "The Bay Team"

Richard & Jo clearly put me, the client, first at all times. Excellent communications, thorough in documentation, well organised and realistic time scales. The company benefited by their expertise in developing my skills, enabling me to play a crucial part in helping my company gain Matrix accreditation as well as help me personally sail through my NVQ level 4 Diploma in Advice & Guidance.

I have no hesitation in recommending Richard & Jo to help any company, of any size, to support continuous personal development for the individual in any aspect of their expertise.

Thank-you once again to Richard & Jo for your excellent support.

(Nick - Torquay - Former Candidate)

“I really enjoyed doing my Level 3 NVQ IAG it was not as difficult as I thought it was going to be and with your help and support I found it not so daunting at all so thank you for all your time and advice”

(John – Plymouth - Former candidate)

“City College Plymouth has worked with Bay Training Services for four years now and I have been extremely pleased with the retention and achievement of learners. Student feedback has always been extremely positive and the pastoral care is of an excellent standard”

(Rik Haws - Faculty of Health, City College Plymouth.)

"My experience of doing the NVQ was very nerve racking at first, but once I got into it the nerves went away and it was really enjoyable. You realise how well you do your job as you dissect your work and really study what you do all the time. The assessors aren't as scary as you might first think and they are there to help and support you, not just examine you."

(Mandy--Honicknowle Commnet Ltd - Former candidate)

"I would like to thank you for the impeccable service that I have received from you. I just wanted to let you know how satisfied I am with Bay Training Services. I think you have a wonderful teaching style, which is warm and friendly and highly professional. You have also personally helped me in the past with some very useful advice, and for that I am especially grateful."

(Ray--St Loye's Foundation - Former candidate)

"Just a quick note to say a big THANK YOU for all your help, advice & guidance that you have given me on my journey that culminated in me gaining this qualification. You have supported me in too many ways to put on an e-mail, but mainly you have shown me how to get the balance right. I now understand, not only, what it takes to be a good guidance practitioner, but equally, what it takes to be an excellent assessor. Thank you."

(Nigel--St Loye's Foundation - Former candidate)

"Once Bay Training Services had helped me identify the best packages for my staff, they took charge of everything--and it all just happened" (Debbie Hutchinson--Park Manager, Landscove Holiday Parks, Brixham)

"A thoroughly professional organisation -- responsive to our needs and committed in their approach"

(Pete Smale--Operations Manager, Rite Associates, Plymouth)

Plymouth, Exeter, Barnstaple, Bideford, Ilfracombe, Torrington, Torquay, Exmouth, Honiton, Tiverton, Molton, Ashburton, Truro, St Austell, Camborne, Redruth, Penzance, Bodmin, Liskeard, Falmouth, Hayle, Taunton, Bridgwater, Glastonbury, Minehead, Wells, Frome, Street, Yeovil, Ilminster, Ilchester, Clevedon, Weston Super Mare, Highbridge, Thornbury, Bath, Keynsham, Trowbridge, Chippenham, Swindon, Marlborough, Salisbury, Cirencester, Melksham, Calne, Lyneham, Yate, Dorchester, Weymouth, Poole, Ringwood, Bournemouth, Bridport, Axminster, Lyme Regis, Sidmouth, Newquay, Hayle, Launceston, Wadebridge, St Ives, Looe, Bude, Tavistock, Okehampton, Saltash, Plympton, Totnes, Paignton, Dartmouth, Brixham, Newton Abbot, Teignmouth, Dawlish, Princetown, Cullompton, Wellington, Axminster, Blandford Forum, Southampton, Andover, Portsmouth, Chichester, Isle of Wight, Warminster, Sherborne, Westbury, Radstock, Midsomer Norton, Shepton Mallet Portishead, Avonmouth, Cirencester, Cheltenham, Gloucester, Stroud, Tewkesbury, Oxford, Faringdon, Witney, Wantage, Newbury, Abingdon, Burford

Bristol, Somerset and Wiltshire Customers

"I have just completed my Level 4 Diploma in Career Information and Advice and would like to say a massive thank you to Jo for all the support she gave me. I was a bit anxious about completing the qualification at first as it had been a while since I had studied and was very keen to get the qualification completed as quickly as possible. Jo was so friendly from the first time we spoke, she put me at ease immediately and I knew that it was going to be OK. Jo was very supportive and we agreed a plan from the first time we met. While completing the qualification the UK was turned up side down by Covid-19 and I had to work from home, but this did not stop Jo from supporting me to complete the qualification and she came up with great ideas of how I could ensure all units were achieved. Jo was always on the other end of the phone or email for any question not matter how small. Jo supported me to work at my own pace and helped build my confidence with her lovely personality and professionalism. I would highly recommend Bay Training, you will not be disappointed."

(MT - Bristol - Former Candidate)

"I really have been impressed by Bay Training's professionalism and friendliness, not to mention patience! In the whole process from induction to certificate delivery. It was as painless but as rigorous as it could be. And you can quote me on that!"

(Susanna - Glastonbury - Former Candidate)

"I have just completed an NVQ L4 in A&G and I would like to say thanks very much to Bay Training for making the journey throughout a very enjoyable one. All information I was given was free from any doubt or confusion. The classroom based theory delivery was extremely interesting with a range of teaching styles.

When I was being observed the assessor made me feel totally relaxed and confident to carry out the interviews without feeling inhibited in any way, following on from them comprehensive observation reports were completed in turn around time. All e-mails I sent were replied to in a timely fashion always giving me clear clarification. This is a professional organisation with friendly relaxed staff who are dedicated to your achievement. May good fortune be with you all."

(Marcia - Probation Service - Former Candidate)

Previously I had had a very bad experience completing my NVQ Level 3 in Information, Advice & Guidance, so I was somewhat dreading undertaking my NVQ Level 4. From the moment I met Jo she made me feel relaxed and confident about the process; Jo completely changed my opinion with the help and support she gave to me. I was taught how to evidence the information in a clear and concise way needed to pass my Level 4. Jo and Richard are brilliant assessors, they were there to help every step of the way and made the whole process from start to finish straight forward and dare I say it…enjoyable!

Thank you both for the advice and support, if I can get the funding for Level 6, Bay Training is certainly my first choice!

(Julia - Salisbury - Former Candidate)

Dorset and Hampshire Customers

Despite the slight nerves in starting my NVQ L4 Diploma in Advice and Guidance, Jo and Richard made the initial meeting very relaxed and welcoming whilst making a professional approach to what I will be doing. The process of the NVQ was spelt out to me so I knew what I would be doing and when. Even when my work case-load increased which had a knock on effect to me doing my NVQ, at no point was I made to feel under any added pressure to get it done. They were both very supportive and understanding of the situation.

Jo and Richard's obvious chemistry comes across very well which in turn made me feel relaxed and not afraid to ask any questions when needed. If I did have a problem or question they were easily contactable by phone and email despite juggling several candidates at one time. The feedback I received from written pieces of work and observations was clear, concise and always helpful. I found this very useful in confirming what I do well and what I can continue to develop with as a professional. Very much appreciated!

Lastly, just to say a big thank-you to Jo and Richard for the fantastic support and guidance in completing my NVQ!

(Lee - Bournemouth Borough Council - Former Candidate)

“Every aspect of Bay Training’s delivery of the NVQ was professional and excellent. The team was easily contactable by email or phone, and queries answered quickly. Work was returned promptly with positive feedback and encouragement. This was my first NVQ, and I was a bit apprehensive about building the portfolio and gathering all the evidence. My assessor, Marian, was so patient, and calmly steered me through to completion in the agreed time.

The taught sessions were a dynamic mix of theory and best practice, with opportunities to develop IAG skills through group activities and sharing knowledge and experience with other students. Observations and meetings with the assessor were effectively organised in advance, so could be planned smoothly into a busy work schedule. Observation feedback always allowed time for discussion and constructive reflection, followed by a comprehensive write-up of the evidence.

The most significant aspect of the training for me was understanding the importance of “getting IAG right” - ensuring equal access to services, respecting client confidentiality and delivering in a safe environment where trust can grow, and clients feel empowered to explore new avenues of learning, training and work. It has provided a bench mark for my own delivery, and given me confidence that the service is appropriate.

I really enjoyed my NVQ – it was hard work, but I always knew the team was also putting in the effort to support and encourage me. Thank you Jo, Richard and Marian for a truly inspiring training!”

(Liz – Bournemouth - Former candidate)

"I would just like to say that this has been an incredible learning journey for me. I feel I have learnt and developed so much over the course of doing the NVQ 4. I have gained valuable and fresh insight into my own practice and am developing those area I feel I need to.

The ongoing support I have had from you has been really appreciated and invaluable to me, especially at the trickier moments. Having never undertaken an NVQ before I feel you prepared us well and everything you promised was delivered including saying there wouldn't be masses of paperwork.

The assessment process with my assessor has been well organised, effective and efficient. I was able to complete in my target time as agreed with her at the outset. She responded quickly to all my work, emails etc. Overall I have no complaints only praise and would thoroughly recommend this qualification with Bay Training (as I already have to my colleague)".

(Tracy - Bournemouth and Poole College - Former candidate)

"Jo and Richard's delivery on the NVQ has been professional, supportive and refreshing! My awareness of good practise has been raised and I have been able to build upon existing skills and abilities. The assessment process has been helpful and constructive and I can now identify myself as a skilled helper. I have waited a long time to do this course, thank you Bay Training"

(Denise - Bournemouth & Poole College - Former candidate)

And here is a list of our customers, past & present

Acacia Training

Action for Blind People

Action for Employment (A4E)

Adult Learning and Leisure (Somerset)

Ashley Housing

Avon & Somerset Probation Trust

Babcock Marine (DML)

Best Training


Boscombe Children's Centre

Bournemouth & Poole College

Bournemouth Adult Learning

Bournemouth Borough Council

Bournemouth Churches Housing Association

Bournemouth University

Brake Farm Community Centre

Bridgewater College

Bristol City Council

​Bristol Metropolitan Academy

Brixham Community College


Careers South West (CSW)

CfBT Education Trust

Chestnut Avenue Centre

Citizens Advice Bureau

City College Plymouth (Formerly Plymouth College of FE)

CMT Services

Community Health International

Connexions Cornwall & Devon

Cornwall College

Creative Youth Network

Dartington Tech

Devon & Cornwall Probation Trust

Devon County Council Library Service

Devon PCT (NHS)


Dorset Adult Education

East Devon College

Enterprise Tamar

Exeter College

Exeter Guild of Students (Exeter University)

Glastonbury Community Development Trust

Gloucestershire Probation Service

Granby Island Community Centre

Grange School

HMP Exeter

HMS Drake (Royal Navy)

Honicknowle Commnet


Junction 235, Bournemouth

Keyham Community Partnership

Kingston Maurwood College

Knightstone Housing Association

Lark Children's Centre




Mendip YMCA


New Career Search


North Devon District Council

North Devon Pathfinder Trust

North Prospect Community Centre

Norton Radstock College

Oldfield School

Open Doors

Paragon & ITE Training

Plymouth Engineering Group Training Services (PEGTS)

Pembroke Street EMB

Petroc (formerly North Devon College)

PGL Training

Pitman Training


Plymouth Adult & Community Learning

Plymouth City Council

Plymouth College of Art

Plymouth High School for Girls

Plymouth Methodist Church

Plymouth UTC

Plymouth Volunteer Guild

Plymouth Works

Poole CES

Positive Action South West

Premier Employment Ltd

Prospects Services Ltd

Purbeck Adult Learning
Reform Training & Skills Ltd

Restore Trust

Richard Huish College

RITE Associates

Royal Devon & Exeter Hospital

Royal Navy Recruitment


Shaw Trust

Skills for Life

SkillsQuest CIC

Somerset College (Formerly SCAT)

Somerset County Council Social Services

Somerset County Enterprises/SWPS

Somerset Youth Volunteering Network

South Devon College

South Gloucestershire Council

South Gloucestershire & Stroud College

St Loye's College

Street Self Help Centre

Strode College

Talk Training

Taunton Association for the Homeless

The College of St Mark and St John, Plymouth

Training Advisory Group

Training Advisory Services

Tribal Hubs

Twynham School


University of Plymouth


VT Training

Westcountry Housing Association

Wings Project

Working Links

Yeovil College

Young Somerset
Youth Enquiry Service, Plymouth

Bay Training Services - Tel: 01803 392101 info@baytraining.org.uk